Customer Service

We would love to hear from you. Why not fill out the form on the right or give us a call.

Send us an enquiry

    Booking a Showroom appointment at our Balcatta Showroom in Perth.

    If you are renovating or building we can assist you with a product selection consultation. Our modern Balcatta showroom is the perfect space to feel inspired and achieve your design goals. Our experienced Customer Service team can suggest products and coloured finished to meet your needs and show you various product options. They will give you a guided tour of our unique product offer and provide you a copy of the detail of the products selected by you.

     

     

    Booking is an easy 2-step process.

    1. Book an appointment day and time in by clicking on the calendar link below.
      Link: https://calendly.com/alder-selection-centre/balcatta
    2. Fill in the design consultation questionnaire that is part of the calendar booking.

    You will receive a confirmation email with your Showroom appointment details.

    Our passion for service is what sets us apart

    Our warranty reflects our ongoing focus on producing quality products that stand the test of time. We are proud to stand by each and every one of our products, quality guaranteed.

    To care and clean your products our Care and Cleaning instructions offer some great advice.

    For warranty information and detail about our 7 year coloured finish warranty please refer to our Warranty document.

    Click here to complete our Warranty Claim Form. Please ensure you complete all of the information and attach documents required before lodging your claim form.

    We look forward to assisting you further.