Customer Service

We would love to hear from you. Why not fill out the form on the right or give us a call.

Head Office

15 Mumford Place Balcatta, Western Australia 6021
Opening Hours
7:30am – 5:00pm Monday to Friday (WST)


Opening Hours
8:00am – 4:00pm Monday to Friday (WST)

Builders Pre-Start Selections

By appointment at our Selection Centre, located at our Head Office.

Send us an enquiry

Our Selection Centre

Get in contact with us today to book your Builders Pre-Start Selection with our experienced and helpful Customer Service team to assist in choosing the right tapware, showers and accessories.

Our Selection Centre offers a unique experience with working shower and mixer displays with a comprehensive range of Alder Tapware and Vito Bertoni products on display.

Our passion for service is what sets us apart

Our warranty reflects our ongoing focus on producing quality products that stand the test of time. We are proud to stand by each and every one of our products, quality guaranteed.

To care and clean your products our Care and Cleaning instructions offer some great advice.

For warranty information and detail about our 7 year coloured finish warranty please refer to our Warranty document.

Click here to complete our Warranty Claim Form. Please ensure you complete all of the information and attach documents required before lodging your claim form.

We look forward to assisting you further.