Customer Care
Alder products are made from premium materials and the lustrous finish should be treated with care. Following these instructions will ensure you extend the lifetime of your Alder products and maintain the lustrous finish.
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ALTO ACCESSORIES Collection is a streamlined stylish designed accessory range with a smooth, sleek look, enhanced by its elegantly rounded style to add contemporary style to your bathroom, kitchen and laundry, complementing Alder Tapware taps and mixer taps.
Its seamless metal construction with an ultra-bright, durable polished chrome finish is a practical and stylish range representing the ideal balance between quality and value.
An extensive range of accessories to create the perfect style in any bathroom and encompasses an elegant towel ladder and bold towel rack, as well as the standard accessories like single and double towel rails in 2 lengths (750 & 900mm), towel rings, double and single toilet roll holders, beautifully crafted soap dish, a functional glass shelf and robe hook.
Alto Accessories features
Alder products are made from premium materials and the lustrous finish should be treated with care. Following these instructions will ensure you extend the lifetime of your Alder products and maintain the lustrous finish.
Regular Cleaning
It’s best to use a warm diluted soapy solution and a dry soft microfibre cloth to clean your products to maintain the lustrous finish. We recommend that you immediately wash off any residue left by liquid soap, shampoo, shower gel or toothpaste after use.
Do not use harsh cleaning agents containing caustics, abrasive, citrus acid, bleach, vinegar or alcohol ingredients. Do not use abrasive cloths or souring pads or the surface will become damaged. Use of harsh cleaning agents or abrasive cloths will void the warranty for the product.
Mineral Deposits
Due to impurities in most water supplies, regular cleaning of aerators and shower heads is recommended on a monthly basis. Overtime impurities in the water may appear as brown spots on stainless steel metal shower hoses. This is not rust and just a build-up of mineral deposits. In this case we recommend soaking the shower hose in 1-part vinegar/2-parts water over night.
Outside Elements
Salt spray and chlorine can cause damage to product finishes. Avoid locating the products in environments that are exposed to the outside elements.
Contemporary Finishes
Our contemporary finishes are ultra-durable and so the ‘Regular Cleaning’ instructions above work well. The occasional application of a non-abrasive polish such as Mr SheenTM helps prevent water spots on these finishes.
Further Information
For any further information regarding installation, cleaning or replacement parts, please contact our Customer Service team on customer.service@aldertapware.com.au or 1800 800 919.